Number of Customers
A&B Courier has over 4800 active clients all from varying types of business.
Vehicle Types
A&B Courier has a fleet of cars, hatchbacks, and vans, including cube vans and straight trucks servicing our customers on a daily basis. Other vehicles are available through our expansive network of associates.
Price Quotes
You will automatically receive a price quote when placing regular orders for pick up or delivery. For special orders you will receive a price quote within 60 minutes.
Order Numbers
Each order is automatically assigned a control number which is used to track your shipment.
Courtesy Calls
The A&B Sales team regularly makes courtesy calls to keep in touch with our valued customers.
Specialized Customer Requirements
Specialized or specific arrangements required by our clients on a regular basis can be handled efficiently by the computer by flagging the account with special instructions that will appear on each order.
Area of Service
A&B Courier can arrange shipping anywhere in the world.
Hours of Operation
Customer service representatives are available from 8:00 a.m. to 5:30 p.m. EST, Monday to Friday excluding holidays.
Drop off Hours
Pick up and drop off hours are from 7:15 a.m. to 6:30 p.m. EST Monday to Friday excluding holidays.
Holiday Schedule
- New Year’s Day
- Family Day
- Good Friday
- Victoria Day
- Canada Day
- Civic Holiday
- Labour Day
- Thanksgiving
- Christmas Day
- Boxing Day
Cutoff times for Messenger Deliveries
- Sameday 1:00 p.m.
- 4 hour 1:00 p.m.
- Rush 2:30 p.m.
- Direct 4:00 p.m.
- Double direct service is available after 4:00 p.m.
Filling Out a Waybill
Information needed to complete an A&B Courier manual waybill.
For orders placed online a waybill will be automatically generated.
- Service type
- Complete address of pick up location with the shippers signature
- Complete address of destination location
- Date
- Client account number the shipment is to be billed to
- Order number given by the CSR when the order was placed
- Reference number only if the customer requires their file or P.O. number to appear
- No signature required box is to be initialled if the parcel can be delivered without obtaining a signature
- Insurance if required
- Any special information that the A&B delivery driver may need
- Description of delivery package
- Number of pieces being shipped
- Weight of total shipment
Invoicing Options
A&B Courier offers weekly or semi-monthly invoices. These invoices can be sent via fax or email.
View sample invoice
Payment Options
A&B Courier offers payment options based on your service needs.
Select from the dropdown below your current monthly service expendidtures to determine what options are available to you.
Expected Monthly Expendidture:
Your Payment Options will be shown here
Cheque pick up
A&B Courier offers to its clients at no charge, pick up of payments for their A&B Courier accounts. Arrangements can be made by calling the office or emailing admin@abcourier.com when the payment is available.
Reminder Notices
If your account goes beyond the terms set out by A&B Courier, you will receive reminder notices. These reminder notices will have all of your outstanding invoices listed in a statement format at the bottom of the page. These letters are automatically generated by the computer and sent via email or fax. Account suspension automatically occurs when an account has surpassed its terms.
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 Statement of Account |
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Reminder Notice |
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Re: Overdue Account Balance
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Final Reminder Notice |
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Re: Overdue Account Balance
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